Log Of Frequent Asked Question >>>
 

1. Is there a minimum time contract/commitment?
    No, there is no contract with us. If you find you are not happy with us for any reason, you may go about your own way. We do however require that you send us a cancellation notice a full 30 days prior.  Should you cancall prior, you could be billed one additional month of service. You can also choose payments with us of monthly, semi-annual or annually.
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2. How soon will my account be set up and ready for use?
   Account orders are setup in just a couple of business hours usually 9-5. After 9pm, your order will be processed the following day.  If you call us after you place your order, it can speed up the process. Otherwise, your order will be processed in due order and we will send you a confirmation in your email along with your administration information. Should you place your order after 9pm, please call us first thing in that following morning and we will set your account up then. Once we get your call, we can usually set up within the hour. Most often, less than an hour is the average time rate. Once you place your order, you will get a number to call us on.
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3. Do I have access to update my site 24 hours a day?
   Yes absolutely. Whether you're a day person or a night owl, your site administrator is available for you to update. Your hosting site is open 24/7 access.
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4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
   We can register .com, .org, and .net names for $12.99/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types. If you are placing your order for hosting and would like a domain, please order the domain, and then when we contact you, we will order the domain at that time. Just email us and let us know at the time you place your hosting order to let us know so we will be ready to also do this for you. email customer service above on all pages, giving us your name, address, if a company, if so what name, and your contact information. (soon to be on site as an option)
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5. Do you offer a money back guarantee?
   Yes. If for any reason during the first week, as a LittleWebDesigns.com customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for your first month service.. This allows you time enough to get around in the administration area, upload your work and see how you like our hosting services..
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6. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
   Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere. So, actually that is pretty deceiving.  If you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. However, without a doubt, we do offer some of the most highest bandwidth out there for the money. Many companies also offer all kinds of fancy packages, but the truth is, if you don't need them, it does you no benefits. Its just words. What we suggest, and try to offer you is availability for these things. Offering you low cost hosting as you start out and then increase as your traffic and business increases. After all, its about making money when in business while having quality at a lower cost if possible. We try to provide this for our customers in business.
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7. Do you host Adult sites, ware sites & is anything acceptable material?
   Yes, legal adult sites are allowed. HOWEVER, one can not spam sites on our servers with adult hosting. In addition, it is allowed IF no porn of children, no illegal porn, NO FULL nude bodies show on any public pages. You MUST offer legalities on enter pages. And last NO porn pics of girls that LOOK UNDER the age of 25 because of all the federal regulations, we are NOT going to be responsible for your site or keeping up with young looking girls who might be considered under the age of 21. Therefore you totally are responsible for these issues. We do check monthly to make sure these issues are valid on sites.  Should you break these issues, your site could be terminated or suspended by us until issues are resolved. You will not be refunded any downtime.  This way, it keeps thing in balance, regulations, and stays away from issues that no one, including our self, wants to deal with.  .
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8. Is my site backed up and how often?
   We provide daily backups of all data on our servers.  However, it is the clients responsibility to do all back ups of their site should anything un-foreseen ever happen. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, as a standard policy across the board of most hosting company's, back ups are the client's responsibility.
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9. How fast are your connections?
   Our servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones. We work out of Florida as well. Most servers offers 2 locations to help ensure back ups and uptime.
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10. What are the server specifications?
    Current servers are ach dual 1 GHz Intel P4 machines with 1GB of RAM and 1GHZ XEON with 1GB RAM.
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Technical Questions
 

1. I changed my control panel password and now I can't get in.
   Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel. Contact us if you need it reset. We will try to help you should you need such, as long as it is not an ongoing issue on a constant basis. Keep your password at hand to avoid this situation.
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2. How do I get my email?
   If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

   Incoming mail (POP3) server:
   mail.yourdomain.com
   Outgoing mail (SMTP) server
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3. mail.yourdomain.com

   * set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
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4. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
   After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions. Of course you can also use our upload in administration area.
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5. What is the path to perl?
   #!/usr/bin/perl
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6. Where should I put CGI scripts for my domain?
   All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script [Back to top]

    

7. I uploaded my files, but I don't see my page?
   If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >index.html, index.shtml  Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename

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   8.   What is the difference in hosting plans. 
         Blah, Blah Blah here
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Account and Billing Questions
 

1. Can I upgrade my plan or features later?
   You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. Just let us know and we can help if you need it.
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2. How can I change my account or billing information?
   If you need to update your account or billing information please contact us here: A Customer Service Rep you are assigned to Maintenance your account If you can not find the info, just write the contact mail link on site. They can contact you. Leave your site name and contact name for faster service. We will accept bank cashiers checks and bank money orders, however your site will not show up until it clears with bank approvals once arrived. Your order must be on a bi-annual to anual basis to accept it. We do not accept monthly payments through the mail.
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3. What happens if I go over the bandwidth limit for my account
   If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $10 per gigabyte per month.
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4. What is the cost for additional features?

   You can always upgrade your account to a larger package.  If you would rather purchase extra bandwidth or disk space,  the prices are:  

   Disk space - $10.0 per gigabyte per month. 
   Bandwidth - $10.00 per gigabyte per month.
   We also sell BULK disk space and bandwidth, please contact us for pricing.
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5. How do I cancel my Account?
   You can cancel your account at, please give us 45 days notice is all. should you miss this date, and we can help, we will do so. If it is below 30, you will for sure be billed one more following month for services.
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6. What about billing and over due policies?
   Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be suspended. There is a $10 charge to re-instate. After 30 days you will be billed additional $10 to un-suspend your site. After 60 days you will be billed another $10 to un-suspend your site. After 90 days you will be deleted from our servers. Please keep a copy of your site should anything even happen, You are the one responsible for your copies.
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7. When are the hosting charges increased in billing?
   Even though our contracts are based monthly, quarterly, or yearly; we review pricing yearly most the time. This does not mean that your billing will go up every year. Once you sign up, you are guaranteed those prices for one year. On the average our pricing has stayed the same for 3 years at a time.

Log Of Frequent Asked Question >>>